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Terms & Conditions

Table of Contents

Terms and Conditions

In these Terms and Conditions “Deluscious” means Deluscious Catering Ltd and “the Client” means the person or company booking the event.

 

Quotations

Written quotations are valid for 2 months from the date of quotation and may be subject to change following a site visit or further information gathering. All prices are subject to VAT at the prevailing rate.

 

Booking Your Date with Deluscious Catering

  1. a) All event bookings must be confirmed in writing by the Client. A non-refundable deposit of £250 is required to secure Deluscious for the date of your event. Please note that once payment is received this confirms your agreement with our T&C’s.

 

Deposit

  1. 1. a) A formal quote which includes your draft menu, event summary and estimated costs based on the number of guests and selections made by the Client at this time, will be issued.
  2. 2. b) A deposit of 10% of the quoted price (subject to the inclusion of VAT) will be provided to the Client in writing by Deluscious once your written confirmation is received. Please note this deposit is non-refundable.
  3. 3. c) This deposit plus Booking confirmation will be deducted from the total event costs which will be issued to the Client no later than 30 days prior to the event (please see our Payment terms below).
  4. 4. d) Payment methods available include bank transfer, PayPal, Debit or credit card and cash

 

Booking Confirmation

Once the Clients deposit has been received a formal confirmation receipt will be issued by Deluscious.

 

Variations to the Price

Any variation to menu selections for children must be discussed with Deluscious as soon as possible for our menus to be revised accordingly. Children from 0-5 are free and children from 6 - 7 are charged at half price.

Please note, whilst we aim to lock in prices at the time of booking confirmation, other cost of sale items would still be subject to change. In such an instance, the final price would be adjusted to make up the difference, reflecting current market prices. This mostly affects staffing, travel and items/ services sourced from external suppliers such as tableware hire or rubbish removal.

 

Additional Staffing Charges

All staff attending a function must be paid for a minimum of four (4) hours work. If they are required to stay later than 11pm, the client will be responsible for paying their taxi fare home. Wherever possible, Deluscious shall book staff that live close together and can therefore share the taxi ride.

We reserve the right to charge for taxis at earlier finishing times for locations where public transport is unavailable, unreliable, or unsafe.

 

Public Holidays & Sunday’s

A surcharge of 10% is applicable for any function held on a declared public holiday. Deluscious is closed on Sundays so for functions held on this day a surcharge of 10% will be applicable.

 

Payment of Total Event Costs Prior to Event

a) Full payment is required for all catering services to be provided by Deluscious prior to the event. Final guest numbers must be confirmed to Deluscious no later than 30 days prior to the event.

b) The information provided at this point will be used to produce your total event cost invoice, arrange staff and co-ordinate with your venue. Once our invoice is received by the Client, payment must be received no later than 10 days before the event.

c) Should Deluscious be advised of any changes to event requirements (including the reduction of guest numbers) at a date less than 10 days prior to the event, Deluscious reserve the right to accept these changes and reduce our invoice value, however, should increases occur due to additions once full payment have been received Deluscious will raise an additional invoice following the event for these guests or extras food needed, payment will then be due for immediate settlement by the Client.

Tastings

All food and labour costs incurred in arranging food tastings on behalf of the Client will be fully charged to the Client. Tastings are charged at £50 + VAT per person and the max number of guests permitted is 5. Tastings are refundable only if the job value is over £2000 ex vat on food. Follow up tasting sessions will be charged at £40 per person and are non-refundable.

Wedding cake tastings are charged at £50, should you choose Deluscious to make your wedding cake this payment will be deducted from your final invoice

 

Cancellation Charges

a) In the unfortunate event of a booking having to be cancelled confirmation in writing will be needed by the Client. All deposits paid will be retained, and the following charges will be incurred

      I) Cancellation received within 30 days of event – 50% of total event cost

     ii) Cancellation received within 15 days of event – 75% of the total event cost

     iii) Cancellation received within 3 days of event – 100% of the total event cost

b) The total event cost will be based on the numbers of guests scheduled, at the agreed price per head + VAT.

c) Any additional costs incurred by Deluscious in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Deluscious for administration costs, liability to subcontractors, travel or other direct costs and will be discussed fully in the event of a cancellation.

 

Refunds for Overpayments

Any refunds for over payments will be processed within 10 working days of the date of the function.

 

Dietary Requirements and Allergies

a) Deluscious Catering will endeavour to provide suitable adaptions to the Clients menu for any

guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than 10 working days prior to the event).

b) If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided; however, we cannot guarantee any dishes free from trace elements due to the nature of the kitchens.

c) It is the Clients responsibility to notify Deluscious of any dietary requirements before the event, any requirements notified after the (10) day period may not be catered for.

 

Clients Food and Drinks

a) We accept no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in additional to those arranged by Deluscious.

b) Where the Client has made additional arrangements (for example an evening cold buffet) Deluscious will require a Food Disclaimer Form to be completed and returned no later than 7 working days prior to the event.

c) Deluscious will happily serve a client's arrival drink, table wines, champagne etc. during their event subject to waitress fees, please ask for further details.

 

Client Supplying Equipment

If the client is supplying any type of equipment for cooking or other reason, the client will ensure that the equipment is in safe working order. Deluscious takes no responsibility if the event is hindered by the Clients equipment or for any accidental damage to Client’s equipment by our staff or other circumstance, any damage made to equipment can be discussed with Deluscious post event.

 

Client’s use of Deluscious Property and Clients Personal Property or Gifts

a) The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery, or glassware supplied by Deluscious for the event, including any issues caused by the Clients guests.

b) Deluscious will not be held responsible for the theft, loss, or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.

 

 

Damages

Deluscious Catering takes no liability for any damages made by third party suppliers, its supplies, or to third party supplier property. If any damages are occurred through the negligence of Deluscious Catering to client’s property Deluscious Catering will go through the necessary insurance claim process.

 

Liability

  1. a) Deluscious accept no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the figure of the existing Deluscious Public Liability Limit of Indemnity. Note that this figure which may change from time to time, is available upon request together with a copy of our Certificate.

 

Security Bond

Deluscious reserves the right to ask for and retain a bond of up to Fifteen per cent (15%) of the estimated function costs which may be applied by Deluscious in carrying out any cleaning, repairs or damages required following the completion of the function. The bond will be refunded in the event of the venue being left in a satisfactory condition.

Feeding Staff

The client is responsible for the food costs to feed vendors and third-party suppliers such as a DJ, photographer, and event managers. This would be charged at the same rate as the other guests for the same menu, or an agreed cheaper meal alternative.

 

Force Majeure

Deluscious shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Deluscious control but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.

 

Complaints

Any complaint shall be made promptly and, in any event, must be received in writing not more than 7 days from the date of the event concerned

 

Client Responsibility

The client is responsible for providing the following:

Heating, power, and water, unless agreed prior to the event, and a charge will be incurred.

Waste disposal, unless agreed prior to an event, and disposal charges will be incurred.

A clean and safe environment for Deluscious staff and guests.

 

Governing law and jurisdiction

The Contract and any non-contractual obligations arising in connection with it are governed by English law.

The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

 

Web site information

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that all photographic images are from events the company has done in the past.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed, or amended for any other purpose without our prior written consent.

Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third-party sites.

The Websites are operated by the Company.

 

Deluscious reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions which are available on request or printable via our website at www.delusciouscatering.co.uk

 

Last updated 16.11.2022