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Terms & Conditions

Terms and Conditions

In these Terms and Conditions “Deluscious” means Deluscious Catering Ltd and “the Client” means the person or company booking the event.

Quotations

Written quotations are valid for 2 months from the date of quotation and may be subject to change following a site visit or further information gathering. All prices are subject to VAT at the prevailing rate.

Booking Your Date with Deluscious Catering

a) All event bookings must be confirmed in writing by the Client. A non-refundable deposit of £150 is required to secure Deluscious for the date of your event.

Deposit

  1. a) A formal quote which includes your draft menu, event summary and estimated costs based on the number of guests and selections made by the Client at this time, will be issued.
  2. b) A deposit of 10% of the quoted price (subject to the inclusion of VAT) will be provided to the Client in writing by Deluscious once your written confirmation is received. Please note this deposit is non-refundable.
  3. c) This deposit plus Booking confirmation will be deducted from the total event costs which will be issued to the Client no later than 30 days prior to the event (please see our Payment terms below).
  4. d) Payment methods available include bank transfer, PayPal, Debit or credit card and cash

Booking Confirmation

Once the Clients deposit has been received a formal confirmation receipt will be issued by Deluscious.

Variations to the Price

Any variation to menu selections for children must be discussed with Deluscious as soon as possible for our menus to be revised accordingly. Children from 0-4 are free and children from 5 - 7 are charged at half price.

Payment of Total Event Costs Prior to Event

a) Full payment is required for all catering services to be provided by Deluscious prior to the event. Final guest numbers must be confirmed to Deluscious no later than 30 days prior to the event.

b) The information provided at this point will be used to produce your total event cost invoice, arrange staff and co-ordinate with your venue. Once our invoice is received by the Client, payment must be received no later than 10 days before the event.

c) Should Deluscious be advised of any changes to event requirements (including the reduction of guest numbers) at a date less than 10 days prior to the event, Deluscious reserve the right to accept these changes and reduce our invoice value, however, should increases occur due to additions once full payment have been received Deluscious will raise an additional invoice following the event for these guests or extras food needed, payment will then be due for immediate settlement by the Client.

Tastings

All food and labour costs incurred in arranging food tastings on behalf of the Client will be fully charged to the Client. Where Deluscious are engaged to cater for more than 100 guests, these costs will be credited in the final invoice. We charge £25 + VAT per person for a tasting session and the max number of guests is 6. Follow up tasting sessions will be charged at £25 per person and are non-refundable.

Wedding cake tastings are charged at £30, should you choose Deluscious to make your wedding cake this payment will be deducted from your final invoice

 

Cancellation Charges

a) In the unfortunate event of a booking having to be cancelled confirmation in writing will be needed by the Client. All deposits paid will be retained, and the following charges will be incurred

      I) Cancellation received within 30 days of event – 50% of total event cost

     ii) Cancellation received within 15 days of event – 75% of the total event cost

     iii) Cancellation received within 2 days of event – 95% of the total event cost

b) The total event cost will be based on the numbers of guests scheduled, at the agreed price per head + VAT.

c) Any additional costs incurred by Deluscious in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Deluscious for administration costs, travel, supplies etc. and will be discussed fully in the event of a cancellation.

 

 

Covid 19 FAQ’s

Due to the changing government guidelines, couples wishing to postpone their events have until 30th September 2022 to rebook, all dates are moved free of charge subject to our availability. Please contact us as soon as possible and we will do our best to help. All terms of the contract are withstanding and remain in place, the fulfilment date of the contract has just moved. 

Can I get a refund if there is a lockdown and my wedding cannot go ahead?

As per the recent Government announcement, a refund of the fees paid to date less any expenses we have already incurred in respect of the event can be now paid as the contract has become ‘frustrated’, this will be processed once we have spoken to you. Please note this does not relate to the £150 holding date deposit. Final guest numbers and chosen menu should be confirmed 2 weeks prior to your date.

My wedding is in March 2021 or beyond, can I cancel or postpone?

If you wanted to cancel the contract yourselves, then our cancellation policy will be as per our terms and conditions.

It is too early to draw a contract into a ‘frustrated’ contract. We have taken the information from the Association of British Wedding Businesses (ABWB), and we follow the advice as per the CMA guidelines to contracts and refunds. Until government instructions or legislation will ultimately affect the ability to deliver the wedding in March and beyond, we will not deem a contract to become frustrated until six weeks prior to the wedding date.

You are welcome postpone your event, but this must be rebooked by 30th September 2022, all dates are moved free of charge subject to our availability.

 

Dietary Requirements and Allergies

a) Deluscious Catering will endeavour to provide suitable adaptions to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than 10 working days prior to the event).

Clients Food and Drinks

a) We accept no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in additional to those arranged by Deluscious.

b) Where the Client has made additional arrangements (for example an evening cold buffet) Deluscious will require a Food Disclaimer Form to be completed and returned no later than 7 working days prior to the event.

c) Deluscious will happily serve a Clients arrival drinks, table wines, champagne etc. during their event subject to waitress fees, please ask for further details.

Client’s use of Deluscious Property and Clients Personal Property or Gifts

a) The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by Deluscious for the event, including any issues caused by the Client guests.

b) Deluscious will not be held responsible for the theft, loss or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.

 

Liability

a) Deluscious accept no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the figure of the existing Deluscious Public Liability Limit of Indemnity. Note that this figure which may change from time to time, is available upon request together with a copy of our Certificate.

Force Majeure

  1. a) Deluscious shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Deluscious control but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.

Complaints

  1. a) Any complaint shall be made promptly and, in any event, must be received in writing not more than 7 days from the date of the event concerned

 

Deluscious reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions which are available on request or printable via our website at www.delusciouscatering.co.uk